Refund Policy
*Nano Nest Return Policy* Website: www.nanonestelec.com
At Nano Nest, we want every customer to feel confident shopping with us. If something isn’t quite right, we’re here to help. Please review our return guidelines below. **1. Eligibility for Returns** - Items may be returned if they are unused, in their original packaging, and in resellable condition. - Returns must include all accessories, manuals, and components. - Certain items may be non-returnable for hygiene or safety reasons; these will be clearly noted on the product page. **2. Return Timeframe** - Customers have **30 days from the delivery date** to initiate a return. - Requests made after 30 days may not be eligible for a refund or replacement. **3. Conditions of Returned Items** - Items must not show signs of wear, damage, or alteration. - Products damaged due to misuse, improper handling, or accidents are not eligible for return. - If an item arrives damaged or defective, customers must notify us within **7 days of delivery**. **4. Costs and Fees** - Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. - A restocking fee may apply for certain returns, depending on the product category. - Original shipping fees are non-refundable. **5. How to Initiate a Return** To start a return, customers should follow these steps: 1. Email our support team at **support@nano-n-e-s-t-e-l-e-c.com** with the subject line: "Return Request – Order #XXXX". 2. Include the following details: - Full name - Order number - Reason for return - Photos (if item is damaged or defective) 3. Our team will respond within 2–3 business days with return instructions and a return authorization number. **6. Refunds** - Refunds are issued to the original payment method once the returned item is inspected and approved. - Processing may take **5–10 business days** after the item is received. **7. Exchanges** - Exchanges are available for defective or incorrect items. - For other exchanges, customers may return the item and place a new order. **8. Contact Information** For any questions or assistance: Email: **support@nano-n-e-s-t-e-l-e-c.com** --- Let me know if you'd like this expanded, simplified, or formatted differently. Best regards, Copilot